When many people think about hiring a virtual assistant, the first thing that comes to mind is admin support and while those things are absolutely part of the role, the reality is that virtual assistant support can go far beyond simple task management. When I think about how I approached being a VA when I first started my business compared to now, the difference in how I see the value of the role is huge.

If you’d asked me even a year ago what psychological safety meant, I probably wouldn’t have had a clear answer. It wasn’t something I consciously thought about when building relationships with my clients. But over time, I’ve realised that psychological safety in business is one of the most important foundations of the way I work.

Every business owner has their non-negotiables, the little tools, routines and guilty pleasures that make the long days feel a little easier and the workload a little lighter. Over the years of running NBV, I’ve figured out the things that keep me productive, balanced, and (mostly) sane. They’re not flashy or overcomplicated, but they are the backbone of how I work.